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Contact Details:

Livewire Games 

The Chancery Shopping District

40 Courthouse Lane

Auckland 1010

New Zealand 

P: 09-3681898

E: info@livewiregames.co.nz

 

All prices are displayed in NEW ZEALAND DOLLARS (NZD$) and are inclusive of all goods and services taxes that are applicable. All payments are charged in NEW ZEALAND DOLLARS (NZD$)

 

All "in stock" items are dispatched on the same day you place your order, provided you order before our daily cut-off time which is usually 4PM. In the event an item listed as in stock is actually out of stock we will contact you immediately (usually by phone or email so make sure your details are up to date).

Delivery Service:

We use Courier Post for all New Zealand orders. Deliveries are usually overnight, but please allow up to 5 days for big parcels to reach the South Island and for rural deliveries. We can deliver to PO Boxes within New Zealand!

Your order can be tracked from our warehouse to your door via the Courier Post website. All tracking is automatically sent once your item has been scanned, please check your junk mail before contacting us for missing tracking details.

If your order has been shipped but is not delivered please contact Courierpost NZ on 0800 COURIER (0800 268 743). We only use signature delivery services therefore please check if a "Card to call" has been left on you premises or in your letterbox. In the event your parcel can not be located please contact us immediately to start an investigation with Courierpost.

Otherwise a $5 delivery fee is charged.

We aim to ship all orders in full each time, if for some reason we are unable to do so then you will be contacted via phone and/or email to remedy the situation.

Pricing Policy:

It's important to us that you get a great deal on everything you buy on Livewire Games or Livewire Games. If you find a cheaper price elsewhere please provide us with reliable proof of the item being sold at a particular price and we will do our best to match it.

Pickups:

If you would like to pick up your order from our Auckland City Store, you must place an order as normal then contact us via email and let us know you intend to pickup. You cannot pick up an item without placing an online order first.

Pickups can be done anytime during trading hours as follows:

Livewire Games & Collectables Chancery
40 Courthouse Lane
Auckland 1010

Monday 10.30am and 6:00pm
Tuesday 10.30am and 9.30pm
Wednesday 10.30am and 9:30pm
Thursday 10.30am and 6:00pm
Friday 10.30am and 9.30pm
Saturday 10.30am and 6:00pm
Sunday 10.30am and 4.30pm

You will receive our address and pick up instructions when your order is ready to collect. Pick up orders are usually ready to collect within 1â€「2 hours of placing your order.

Item returns/exchanges/replacements:

All items for return/exchange/replacement/warranty repairs etc. MUST BE ACCOMPANIED by a copy of your purchase order. This allow us to process your return order faster.

Received the wrong item? No problem, pack your order into the original courier parcel and call courierpost on 0800 courier (0800 268 743) to organize a return to sender. This is charged to our company. Once we have received your incorrect parcel we will get your replacement or refund processed in the next 2-3 days. Should any delays arise, we will contact you ASAP.

Item was damaged in transit? If you item was damaged between leaving the company warehouse and arriving at your delivery address, please document the damage and test the product. If the product fails to work please return it to us by contacting courierpost on 0800 courier (0800 268 743) to organize a return to sender. We will get a fix organized within 2-3 days of the arrival at our store.

Item was faulty? Please arrange via email to return the item to us, we will test the item and if a replacement needs to be sent we will contact you on the process (some items require us to return the product to the supplier). Please note if the item is found to be non-faulty you will incur the charges for both sending and receiving the product.

I changed my mind or no longer want the item? We are unable to accept returns due to a change in customer preference.

Warranty repairs? Please contact us ASAP with regards to these as different suppliers have different policies on warranty repairs. We are fully committed to protecting your rights under the Consumer Guarantees Act. If you have any questions please contact us.

Trading Card Games Faults? If you receive any trading card game products from us (Magic the Gathering, Yugioh, Cardfight Vanguard etc) and there is a problem with the contents of the product such as missing cards etc. Please contact the local distributor directly for a product fix.

 

Payment Options

Online: we accept online credit card payments from Mastercard and Visa.
Stores: you can visit Livewire stores at one of our 4 locations

Post and Packaging Fee:
A flat $5 fee applies to all orders. Note that all items are shipped using Track and Trace courier packages.


Deliveries
On-line credit card orders will normally be dispatched same day or next business day. 

Returns, Exchanges and Refunds
If your choice turns out to be not what you wanted you can send it back unopened within one week of receipt and we'll swap the item for something of equal value or provide a refund. You are responsible for the cost of returning the item(s), however we will cover the cost of sending the replacement item(s) to you. Returns should be sent to:

Livewire Games / Vagabond Games
40 Courthouse Lane 
The Chancery
1010, Auckland.

If there is a problem with the item(s) you have purchased please contact us directly with your concerns and we'll make arrangements as necessary. This should be done within thirty days of receiving your order.

Privacy
Livewire Games and Collectibles will keep your personal information safe and will not release any information you submit. We take your privacy and security seriously. We do not provide any third parties with your personal details unless absolutely required as part of the order fulfillment process (e.g. banks or couriers).

Credit Card Security
Livewire Games and Collectibles does not store credit card information. Your credit card details have the security offered by Paystation using industry-standard 128-bit Secure Sockets Layer (SSL) encryption technology. This prevents information from being intercepted and protects your credit card details when making an online transaction. Credit card details are sent directly to the bank via Paystation for processing. No actual card data is held by Livewire Games and Collectibles.

Controlled Release Date Deliveries Disclaimer:
Hasbro / Wizards of the Coast / Games Workshop strictly enforce the following terms and conditions for all online purchases; Hasbro / Wizards of the Coast / Games Workshop items can not be dispatched until the actual day of release for all your order(s), as a result all online deliveries will have a slight delay of between 1-3 working days for all non-local orders (outside Auckland), local customers (inside Auckland) may opt to pickup their order from the store or have their package sent on same day delivery. We at Livewire Games & Collectables apologise for the inconvenience.

If you have any queries about our Term and Conditions or any other matter please contact us.